Smart Sales Manager: The Ultimate Playbook for Building and Running a High-Performance Inside Sales TeamHardCover. Pub Date : 2013 01 01 272 English McGraw Hill Education Managing an inside sales team in the dynamic new Sales 2. 0 ecosystem a digital. diverse. connected world where customers do their own research. and buy on their own sales cycles. not yours can be more than a little overwhelming Youve got new tools. metrics. and prospecting rules that seem to proliferate faster than you can keep track of them; social selling. digital communications.